Frequently Asked Questions

What does The Salvation Army do?

The Salvation Army is one of the world’s largest faith-based charities. Originally established in London, England in 1865, the Army has been helping people for more than 130 years in the United States.

The Salvation Army USA provides many different programs and services that range from sheltering and feeding the homeless to rebuilding communities after natural disasters. We comfort the sick and elderly, support young people through after-school programs, and respond to needs in our community with practical help.

What is The Salvation Army’s mission?

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

How can I donate my furniture to The Salvation Army? (probably the most frequent question asked!)

For more information about donating goods to The Salvation Army you can call 1-800-SA-TRUCK or go to to schedule a pickup. Alternately, you can drop your donation off at The Salvation Army donation center at your local Family Store. Also, The Salvation Army has a car donation program. While we often accept vehicles in any condition – running or not – due to differing regulations and other considerations, not all types of vehicles are accepted at all locations, so it’s best to contact us first.

Your donations could be the tool to change the life of a man or woman in recovery.

Is The Salvation Army really an army?

The Salvation Army is not a physical army in the military sense, but rather a global army of people moved to humanitarian action through faith.

Do you have to join The Salvation Army church to receive help?

No, we do not discriminate in any way. We respect those who come to us in need, whatever their beliefs may be.

Does The Salvation Army discriminate in its delivery of services against those of a particular race or sexual orientation?

No. The Salvation Army strives to provide assistance to all who come to us for help. We make no distinction regarding ethnicity or sexual orientation.

Why should I contribute to The Salvation Army?

For more than 120 years The Salvation Army has demonstrated its ability to identify and meet urgent human needs efficiently in communities throughout the world. When you give to The Salvation Army, you can be assured that your money is going to assist those who need it most. Our wide range of programs means that we can help the whole person under the umbrella of one single agency.

How can I give?

  • Give securely online.
  • Contribute by phone at 1-800-SAL-ARMY (1-800-725-2769)
  • Donate items to The Salvation Army Family Stores. Proceeds from the sale of donated items fund our Adult Rehabilitation Centers.
  • Mail a gift to The Salvation Army, P.O. Box 1000, Austin, TX 78767 .

I can’t make a financial contribution right now. How else may I help?

You can volunteer at your local Salvation Army center. Almost 3.4 million individuals of all ages volunteered their time, talents, and resources to assist The Salvation Army last year. To learn more about volunteer opportunities contact The Salvation Army in your community.

How much money goes to administration?

Approximately 82 cents of every dollar we collect goes directly to programs, and 100% of every dollar donated for disaster relief goes to help the survivors and first responders.

View our latest Annual Report.

My business has an interest in helping specific causes. How can I ensure that our contribution will go to these causes?

We honor the designation preferences of our donors. If giving online, a box is provided for you to designate your gift. If donating by check, designate the program of your choice in the memo line. If left undesignated, your gift will go to the area of most need. Click here to donate now.

Where does The Salvation Army work?

The Salvation Army began in London in 1865 before expanding to the United States. Today The Salvation Army operates in 126 countries. Click here to learn more about our history.

More questions?